This workshop is for professional services staff who have responsibility for managing other staff.
This course will support you to have effective and positive conversations with individuals in a management context, both face-to-face and virtually. We will focus on adopting a coaching approach to these conversations and will use a range of practical tools and techniques to develop confidence.
What we will cover
Preparing for Powerful Discussions · Having the right mindset · Putting yourself in the other person’s shoes · Being clear on your outcome (and their possible outcome) · Preparing your message using a coaching approach
Opening the Conversation & sharing the What and Why · How to build trust and rapport in opening the conversation · What and Why? · How to deliver your message using a coaching style
Explore · Quality questioning to explore what’s going on for others · How to deal with pushbacks or resistance, including showing empathy
Resolve & Personal Action Planning · How to ensure your conversations end with positive action · What specifically are you taking back to work that will help you have Quality Conversations that deliver results?
What to do before you attend: To maximise time in the workshop, there will be some pre-work to complete prior to attending which we will email to you approximately a week before the course.
What you need to know
Cancellation fee: Your Division/Faculty will incur a £50 charge should you fail to attend on the day or cancel your place any later than three full working days before the course.
Sickness: If you are unable to attend the course due to sickness, please can you or a member of your team notify us by email (email@example.com) as soon as possible on the day of the course, if not before.
Waiting list: Staff Development will operate a waiting list should this course become full. Because of this, places are non-transferable between colleagues.