Covid-19 Response This course has been paused as the content is not currently deemed suitable for online delivery. Please see below for resources suggested in lieu of the course.
This one day workshop has been developed in response to requests for further support in this area, as well as to provide a consistent approach across the University. Furthermore it supports the University vision and strategy to nurture excellence and unlock potential.
What we will cover
Why managing performance matters
How to create conditions for best performance
Frameworks and best practice for use in real life situations
How to create an environment where there is clear understanding of what needs tobe accomplished
Understanding the similarities and differences between academic and professional services staff
What to do when performance is slipping, or doesn't improve
Practical tools and real life example case studies - reviewed and discussed in groups enabling shared learning
What you’ll leave with
Manage performance with increased confidence and skill
Review what actions to follow up within your own team
Understood how to create clarity when setting goals
Make use of techniques to turn around situations when performance is slipping
What to do before you attend: Please come along prepared to discuss any performance related situations which you have come across when managing both high performers and poor performers.
Who this course is aimed at: This training is for professional services staff who have responsibility for managing the performance of other staff.