Management Briefs - Giving and receiving feedback
Duration 2 hours
Team Staff Development

Covid-19 Response
This course will be run as an online webinar combined with self-directed learning.

Course overview

This course will enable you to use feedback as a powerful management tool. We will consider why and how feedback is effective, in a range of scenarios from informal daily encounters to formal staff reviews. With the support of practical tools and techniques, you will explore and practise giving and receiving feedback within a safe and supportive environment.

What we will cover

  • The purpose and value of giving feedback in a range of formal and informal management scenarios, and as part of a culture of ongoing development and continuous improvement
  • Different forms of feedback and when/how they might be appropriate, including performance management
  • A range of practical tools and models for giving feedback effectively
  • How to seek and receive feedback in a constructive way

What you’ll leave with

  • An appreciation of the value of feedback as part of a coaching approach to management and development
  • Confidence in your ability to provide a range of feedback that is useful, supportive, assertive and constructive
  • A toolkit of techniques and models for giving effective feedback
  • An understanding of your own responses to feedback, and how to receive feedback that supports your own development

Who this course is aimed at: This workshop is for professional services staff who have responsibility for managing other staff.

What you need to know

Cancellation fee: Your Division/Faculty will incur a £50 charge should you fail to attend on the day or cancel your place any later than three full working days before the course.

Sickness: If you are unable to attend the course due to sickness, please can you or a member of your team notify us by email ( as soon as possible on the day of the course, if not before.

Waiting list: Staff Development will operate a waiting list should this course become full. Because of this, places are non-transferable between colleagues.

How you book
Development courses should be discussed as part of a development plan agreed with your manager.

Each course will be open for bookings at 9 am on the day 8 weeks prior to the course date. If this date falls on a University closure day, the course will be released on the next working day.

Please note that if there are no course dates, we are in the process of planning and will update this page as they are scheduled. For any updates, please refer to our monthly Staff Development bulletins and our Staff Development Yammer group.

LocationStart DateAll DatesTimesPlaces AvailableTutorBook
Online11 May 202111 May 20212:00pm - 4:00pm17