Covid-19 Response This course has been paused as the content is not currently deemed suitable for online delivery. Please see below for resources suggested in lieu of the course.
Course overview This practical workshop focuses on developing an understanding of the difference between assertive, non-assertive, passive/aggressive and aggressive behaviour, and the potential impact of each of these behaviours on our working relationships.
Through a series of exercises we will identify the main characteristics of each behaviour, and review how our behaviour affects how we handle situations. We will go on to explore the skills and techniques behind assertive behaviour.
This workshop is delivered as x 1 whole day and x 1 half day sessions one week apart
Week 1 - x 1 whole day Week 2 - x 1 half day
Who this course is aimed at: Suitable for any member of Professional Services staff who has identified a need to develop their understanding of assertive behaviour to improve their effectiveness at work.