Bristol Mind: Virtually Listening - Supporting Students Remotely in times of COVID 19
Duration 2.5 hours
Team Academic Staff Development

This introductory  programme offers a guide to approaching support for students via a range of remote tools and considers how to identify concerns remotely and best deliver the support to maximise effectiveness. 

Pre-Requisites Important note: If you feel that you are not in the right space to attend this training or have recently experienced a bereavement or student death please let the Staff Development Team know ( and we can help you rebook for a later course.

We ask you to:

  • Be prepared for the workshop to arouse a range of intellectual and emotional reactions in yourself and other participants.
  • Listen respectfully to the experiences of others in the room.
  • Pay attention to your own emotional well-being – take time out from the workshop should you need to.
For / Special Requirements

This session is aimed towards personal tutors, senior tutors, residential life staff and wellbeing services staff.
However, we welcome all staff. 


To think about the similarities and differences between remote communication tools (telephone, zoom, text, email, webchat).

  • To Reflect on experiences of both giving and receiving support remotely, and share learning from this.
  • Consider the stages of offering remote support – before, during and after
  • Learn about how these skills can be applied in more challenging situations
  • Consider self-care in a challenging working environment
Course charges
Please be aware that failure to cancel your place three full working days before a course or failure to attend a course will incur a £50 charge to your school.  
Important: Please seek approval from your line manager or equivalent before booking onto this course.
Further information If you have any questions about your eligibility, please contact Staff Development:
LocationStart DateAll DatesTimesPlaces AvailableTutorBook